Your Questions, Answered

  • All prices, including shipping, are displayed in NZD.
    We accept all major credit and debit cards, along with secure online payment methods at checkout.

    For Australian customers, your bank will automatically convert the total from NZD into your local currency at the time of payment.

  • Yes, we do!

    Australian orders may be subject to import GST, customs duties, or clearance fees imposed by Australian authorities. These are the responsibility of the customer and are not included at checkout.

  • Shipping times vary depending on your location. For New Zealand customers, orders are typically processed within 1–3 business days.

    For Australian customers, we use economy delivery that are typically processed within 1-3 business weeks.

  • We offer flat rate shipping of $10.00 NZD for all New Zealand orders, and $25.00 NZD for all Australia orders.

  • Once your order has shipped, you’ll receive a tracking link via email.

  • We accept returns for items damaged in transit only. Please contact us immediately if your order arrives damaged, and we’ll guide you through the returns or replacement process.

  • You can reach us at robin.nzlabel@gmail.com or through our contact form.

  • If your order hasn’t been processed yet, we may be able to update or cancel it. Please contact us as soon as possible.